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Shipping Policy

At Skijnn, we are committed to delivering your orders quickly and efficiently. Below are the details of our standard shipping policy to ensure a smooth shopping experience.We currently offer free shipping to the South Africa only.

Shipping Time & Processing

• Processing Time: Orders are processed within 1–3 business days.
  
• Delivery Time: Estimated shipping time is 7–10 business days.
  
• Order Cutoff Time: 5:00 PM (GMT+02:00) South Africa Standard Time (Maseru) – Orders placed after this time will be processed the next business day.
• Fast & Free Shipping: We provide FREE standard shipping on all orders—no extra charges!

Refund policy

At Skijnn, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 30-day return and refund policy to ensure a hassle-free shopping experience.

Eligibility for Returns

You may return an item within 30 days of receiving it, provided that:

• The item is unused, unworn, and in its original packaging.
  
• All tags, labels, and accessories are intact.
  
• The item is not damaged due to misuse or improper care.
  
• The return request is made within the 30-day period from the delivery date.

Non-Returnable Items:

• Skincare products (for hygiene reasons).
• Gift cards, promotional items, or sale items.
• Personalized or custom-made products.

At Skijnn, we offer a variety of high-quality products, including fashion, pet items, skincare, baby & mom essentials, and outdoor gadgets. To ensure their longevity and effectiveness, please follow these care and maintenance guidelines.

Clothing & Fashion Accessories

General Care Tips

• Always check the care label for specific instructions.
  
• Wash similar colors together to prevent color bleeding.
  
• Use mild detergent to preserve fabric quality.
  
• Avoid excessive heat when washing or ironing.
  
• Store properly by folding or hanging garments to maintain shape.

Fabric-Specific Care

• Cotton & Linen – Machine wash cold, tumble dry low, iron on medium heat.
  
• Polyester & Synthetics – Machine wash gentle, air dry or tumble dry low.
  
• Silk & Delicate Fabrics – Hand wash cold, lay flat to dry, avoid direct sunlight.
  
• Wool & Knitted Garments – Use a wool-friendly cycle, cold water, lay flat to dry.
  
• Denim & Jeans – Wash inside out, cold water, air dry to maintain color.
  
• Embroidered & Printed Items – Wash inside out, do not iron directly over designs.

Pet Items (Bedding, Clothing, and Accessories)

• Wash pet bedding and clothing regularly in cold water with a pet-safe detergent.
  
• Avoid strong chemicals or bleach, as they may irritate your pet’s skin.
  
• Brush pet accessories (such as collars and harnesses) to remove dirt and fur buildup.
  
• Store in a dry and clean area to prevent odors and bacteria buildup.

Skincare Products

• Store skincare products in a cool, dry place, away from direct sunlight.
  
• Always close the lid tightly to prevent contamination and drying out.
  
• Use clean hands or applicators when applying skincare to avoid bacteria transfer.
  
• Check expiration dates and avoid using expired products to prevent skin irritation.
  
• Patch test new products on a small area before full application to check for allergies.

Baby & Mom Essentials

• Baby clothing – Use a gentle, baby-safe detergent; wash separately from adult clothes.
  
• Bottles & feeding accessories – Sterilize before first use and after each feeding.
  
• Baby toys – Clean with warm water and mild soap; avoid harsh chemicals.
  
• Diaper bags & accessories – Wipe down regularly to maintain hygiene.
  
• Maternity wear – Wash with mild detergent and avoid strong chemicals.

Outdoor Gadgets & Accessories

• Keep gadgets dry – Store in a waterproof bag when not in use.
  
• Charge devices regularly – Avoid overcharging to extend battery life.
  
• Clean outdoor tools – Wipe down after each use to prevent rust and wear.
  
• Store in a cool, dry place – Extreme heat or cold can damage electronics and materials.
  
• Follow the manufacturer’s guidelines for maintenance and care.

By following these care and maintenance tips, your Skijnn products will stay in excellent condition, ensuring durability and long-lasting performance. Enjoy your stylish fashion, pet essentials, skincare, baby items, and outdoor gear!