FAQ

1. What is Skijnn?

Skijnn is an online fashion store that offers the latest styles and accessories for men, women, and mums-to-be. We provide trendy, high-quality fashion pieces that suit every lifestyle.

2. Where do you deliver?

We currently deliver across South Africa and are expanding to international locations. Stay tuned for updates on worldwide shipping options.

3. How long does delivery take?

Local deliveries typically take 7–10 business days. Delivery times may vary based on location and courier services. Once your order is shipped, you will receive a tracking link.

4. How much does shipping cost?

Shipping is absolutely FREE! There are no additional charges for delivery.

5. How can I track my order?

Once your order has been shipped, you will receive a tracking link via email or SMS. You can use this link to monitor your order’s progress.

6. What payment methods do you accept?

We accept major payment methods, including credit/debit cards, PayPal, and other secure online payment options.

7. Can I return or exchange an item?

Yes! We offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return or exchange it within a specified period. Please check our Returns Policy for details.

8. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue as quickly as possible.

9. Do you offer discounts or promotions?

Yes! We frequently run sales, discounts, and special promotions. Sign up for our newsletter or follow us on social media to stay updated on exclusive offers.

10. How can I contact customer support?

You can reach our friendly customer support team at info@skijnn.co.za. Visit our Contact Us page for more details.